COVID19 PROTOCOL (updated 19 July 2021)

This protocol sets out the steps we are taking to protect our guests and staff from COVID19. The measures reflect the change in the rules which came into effect on 19 July 2021; our procedures will continue to be updated in line with any future legislation, Government advice and industry best practice.

OUR PART

  • Before starting work our staff are required to declare any symptoms that could be associated with COVID19 and will have their temperature taken.
  • Our staff will continue to follow our COVID19 procedures, including the regular washing and sanitizing of hands and wearing latex disposable gloves when appropriate. As it is no longer a legal requirement to wear a face covering other than in crowded indoor settings, our staff will not be obliged to wear a mask unless a guest expresses the preference that the person serving them should wear one. Our staff may themselves chose to wear a mask if they wish.
  • In order to protect both our staff and our guests from COVID, since reopening in July 2020 we have not been entering guests’ bedrooms during their stay and have not therefore been servicing rooms and have concentrated our efforts on deep-cleaning rooms between guests. We believe it continues to be in the interests of our staff and guests to continue in this practice but with the change in the rules from 19 July we now give guests the option to request their rooms be serviced during their stay. If you wish to have your room serviced, please place the “Please Ready for Service” sign on the door handle when you go out and if you don’t want it serviced please turn the sign around to read “Do Not Disturb”.
  • With the relaxation on the rules, social distancing is now being left to the discretion of us as individuals and to individual businesses, which provides a challenge for a business such as Ravenstone Lodge as our guests
  • will inevitably hold a range of different views. Our objective is to make all our guests feel relaxed and safe so:
  • we will continue with reduced seating in our restaurant and bistro and for this to work logistically we will continue to space out bookings and to offer a combined restaurant and bistro menu;
  • in order to avoid congestion around the breakfast buffet we will continue to spread breakfast times by asking guests to choose from one of three half hour breakfast slots; and
    we will ensure that all our public rooms are well ventilated.

OUR GUESTS’ PART

  • We have hand sanitiser stations positioned at various points around the hotel, please make use of them for your protection as well as others. Please use the hand sanitiser at the entrance to the hotel whenever going in or out.
  • We appreciate that a part of the pleasure for many of our guests is social interaction with other guests, indeed many friendships have been formed between people who first met at Ravenstone Lodge. It would be wrong to attempt to curb this, but we would ask guests to be aware of and responsive to the sensitivities of others.
  • We are aware that check-out provides a risk of too many people gathering in and around the office, which is of course a small area. So, to minimise this problem, on the evening before your check-out we will deliver your bill to your room by sliding it under the door and would ask you to check it and if possible and you use an Internet Banking App to make the payment; our bank details will be on the bill.