Terms & Conditions

BOOKING CONDITIONS

All rates quoted are on a per room basis with two people sharing and include full English breakfast and VAT. If a child or an additional adult is to stay in a room please contact us before booking as not all rooms are suitable. Where prior arrangement has been made and where a guest provides their own travel cot for a child up to three years old no charge will be made; where the hotel provides a child’s cot a charge of £15 per night will be made. For children aged 3 to 15 (inclusive) a charge of £20 per night will be made and for anyone of 16 years and over a charge of £35 per night will be made.

We offer a 10% discount off all quoted prices if you book direct; simply book via our website and enter the code “BOOKDIRECT” and the price will be adjusted automatically or just give us a call. Please note that this discount can only be claimed at the time of booking

The health and wellbeing of our guests and staff is of paramount importance to us and accordingly we take all guidance and instructions from Government and medical authorities very seriously. Our COVID19 protocol sets out the steps we are taking and those we expect our guests to take here. We reserve the right to terminate a guest’s stay if in our reasonable opinion their behaviour is incompatible with the interests of our other guests or our staff. We also reserve the right to cancel or amend bookings if in our reasonable opinion it is in the best interests of guests, staff and/or the business for us to close for a period of time.

Our check-out time is 11.00 and check-in time between 15.00 & 22.00; please note that we cannot guarantee you will be able to check-in after 22.00 so please contact us if you have any particular requirements regarding either the check-in or check-out times and we will do our best to help.

Our cancellation policy for individual bookings is set out below; please enquire for the cancellation policy for group bookings (i.e. bookings for 3 or more rooms for any related group):-

  • bookings made for stays before 31 December 2021, if cancelled before 18.00 more than 7 days before the commencement of the booking then no charge will be made. For bookings made for stays after 31 December 2021, instead of 7 days read 14 days;
  • bookings made for stays before 31 December 2021, if cancelled later than 7 days before commencement of the booking but before 18.00 3 days before the commencement of the booking, the room charge for the first 2 nights may be charged. For bookings made after 31 December 2021, instead of 3 days read 7 days;
  • for bookings made before 31 December 2021, if cancelled later than 18.00 3 days before the commencement of the booking or in the case of a no-show, the full room charge for the nights booked may be made. For bookings made after 31 December 2021, instead of 3 days read 7 days
  • Notwithstanding the above terms regarding cancellation, until 31 December 2021 should a guest be unable to travel because of Government restrictions in connection with COVID19 then dates may be changed and/or a full refund given for any amounts paid.

    Please note that in accordance with the law we operate a strict no smoking policy and reserve the right to terminate a guest’s stay should this not be observed. We may also make an additional charge in relation to damage or additional room cleaning that might be necessary as a result of the law being ignored. Please also note that we do not allow take away food to be consumed in the bedrooms or anywhere else on the hotel premises. We reserve the right to make a charge in relation to damage to the room furnishings or to additional room cleaning that might be necessary.