Terms & Conditions
All rates quoted are on a per room basis with two people sharing and include full English breakfast and VAT. If a child or an additional adult is to stay in a room, please contact us before booking as not all rooms are suitable. Where prior arrangement has been made and where a guest provides their own travel cot for a child up to 2 years old no charge will be made but where the hotel provides a child’s cot a charge of £15 per night will be made. For children aged 3 to 15 (inclusive) a charge of £20 per night will be made and for anyone of 16 years and over a charge of £35 per night will be made.
We offer a 10% discount off all quoted prices if you book a stay of two or more nights direct with us; simply book via our website and enter the code DIRECT10% and the price will be adjusted automatically; alternatively, you can of course just give us a call. Please note that this discount can only be claimed at the time of booking.
Reservations made on an Advance Purchase tariff are payable in full at the time of booking and are not refundable.
Our check-out time is 11.00 and check-in time between 15.00 & 22.00; please note that we cannot guarantee you will be able to check-in after 22.00 and it is therefore important you contact us if you have any particular requirements regarding either the check-in or check-out times when we will do our best to help.
Our cancellation policy for individual bookings is set out below, please enquire for the cancellation policy for group bookings (i.e. bookings for 3 or more rooms for any related group):-
- If cancelled before 18.00 more than 14 days before the commencement of the booking, then no charge will be made.
- If cancelled later but before 18.00 no less than 5 days before the commencement of the booking the room charge for the first 2 nights may be charged although we will do our best to re-sell the room and avoid or reduce any charge.
- If cancelled later than 18.00 3 days before the commencement of the booking or in the case of a no-show, the full room charge for the nights booked may be made.
Please note that in accordance with the law we operate a strict no smoking policy and reserve the right to terminate a guest’s stay should this not be observed. We may also make an additional charge in relation to damage or additional room cleaning that might be necessary as a result of the law being ignored.
Please also note that we do not allow take away food to be consumed in the bedrooms or anywhere else on the hotel premises. We reserve the right to make a charge in relation to damage to the room furnishings or for the cost of any additional cleaning that might be necessary.